Privacy Policy

This policy explains how Peter Garage Doors Repair & Installation Pty Ltd (ABN 11 701 155 697), trading as Peter Garage Doors ("we", "us", "our"), handles personal information. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).

It applies to petergaragedoors.com.au, including our advertising landing pages, and to enquiries you make by phone, text or email.

What we collect

We only ask for what we need to quote and carry out garage door work:

• Contact details — your name, phone number and, if you provide it, your email address.
• Job details — your suburb, the type of garage door, what it is doing, and any notes or photos you choose to send us.
• Call and enquiry records — notes of what was discussed, so the technician arrives knowing the job.
• Technical information — your IP address, browser type, the pages you viewed, and the advertisement or search that brought you to us.

We do not collect payment card details through this website, and we do not ask for sensitive information such as health or financial records.

How we collect it

Directly from you when you call us, send a text, email us, or complete a quote or callback form on our website. Technical information is collected automatically by our website and the tools listed below.

Why we use it

• To respond to your enquiry and give you a price.
• To book, carry out and invoice garage door work.
• To honour warranties and handle any follow-up service.
• To keep records we are required by law to keep, such as tax records.
• To understand which advertising brings genuine enquiries, so we spend our advertising budget sensibly.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Cookies, call tracking and advertising

Our advertising landing pages use a call and lead tracking service (WhatConverts) which sets cookies so that a phone call or form submission can be matched to the advertisement or search term that led you to us. This tells us which ads work. Google may also set cookies to measure the performance of our ads.

You can block or delete cookies in your browser settings. Our forms and phone numbers will still work if you do.

Who else may see your information

We only pass on personal information where it is necessary to run the business:

• Our technicians — so they can find you and do the work.
• Our website host and infrastructure providers — who store the site and deliver form submissions to us securely.
• Our lead notification service — enquiry details are sent to our team through a secure messaging service so nothing is missed after hours.
• Our accountants, insurers or legal advisers — where genuinely required.
• Law enforcement or regulators — where we are required by law to disclose.

Some of these providers store data on servers outside Australia. Where that happens, we take reasonable steps to ensure the information is handled in a way consistent with the Australian Privacy Principles.

How long we keep it

We keep enquiry and job records for as long as we need them to service the work and any warranty attached to it, and for as long as the law requires us to keep business and tax records. After that, we delete or de-identify them.

Keeping it secure

Our website is served over an encrypted connection (HTTPS), and access to enquiry records is limited to the people who need it. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, at any time. Email us and we will respond within a reasonable time. We may need to verify your identity first.

You can also ask us to delete your details. If we no longer need the information for a job, a warranty or a legal record, we will remove it.

Complaints

If you think we have mishandled your personal information, contact us first and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner atoaic.gov.au.

Contact us

Email hello@petergaragedoors.com.au
Phone 1300 197 212

Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top of it.